Kitchen Box

Effective Date: October 28, 2026

Welcome to www.kitchenboxsg.com, the official e-commerce platform operated by Kitchen Box. What began as a small, personal quest to fix our own messy, overcrowded kitchen has grown into a dedicated kitchen storage store for home lovers everywhere. At our store, we know firsthand how frustrating it is to buy storage pieces that don’t fit your shelves, warp easily or fail to keep food fresh, so we design and curate only sturdy, food-safe organizers that fit perfectly in small cabinets and keep kitchens tidy long-term.

These Terms of Service (hereafter referred to as “Terms”) set out the legally binding rules, rights, and obligations that govern your access to and use of our website, all services we provide through the platform, and all transactions you complete for products from our New Arrivals, Best Selling, and Limited Deals collections. By visiting www.kitchenboxsg.com, browsing our product catalog, creating a user account, submitting an order, or interacting with any of our platform features, you confirm that you are at least 16 years of age (or the age of majority in your jurisdiction of residence), and that you have read, understood, and fully agreed to be bound by every provision outlined in these Terms. If you do not agree with any part of these Terms, you are not authorized to access or use our website or any of our services, and you should discontinue all interactions with our platform immediately.

1. Service Scope and Eligibility

Kitchen Box operates www.kitchenboxsg.com as a dedicated e-commerce platform exclusively focused on selling high-quality, food-safe kitchen storage products to customers based in Singapore, alongside related value-added services including order processing, scheduled delivery, customer support, and post-purchase assistance for product-related queries. We do not offer our platform services to any individuals or entities located in jurisdictions outside of Singapore, and you agree that you will not use our website for any unauthorized, illegal, or prohibited purposes.

To be eligible to create an account on our platform and make purchases, you must be a natural person of legal age to enter into a binding contract under the laws of Singapore, or you must be using our services with the explicit authorization and supervision of a parent or legal guardian who will take full responsibility for all your activities on the account you create. You are prohibited from using our website to make purchases on behalf of any third party that has not explicitly authorized you to do so, and you confirm that all details you submit during account creation or checkout are accurate, complete, and up to date.

2. User Account Responsibilities

When you create a user account on www.kitchenboxsg.com, you will be required to provide a valid email address, set a unique secure password, and share other necessary contact information including your full name, delivery address, and active phone number. You are fully and exclusively responsible for maintaining the confidentiality of your account credentials, and for all activities, actions, and transactions that occur under your account, whether or not you have explicitly authorized those actions.

If you become aware of any unauthorized access to your account, any suspected security breach, or any unauthorized activity completed using your account credentials, you agree to notify our support team immediately via mossvei@kitchenboxsg.com or our contact phone line +65 6911-8583, so that we can take immediate steps to secure your account, reset your credentials, and prevent fraudulent transactions. Kitchen Box will not be held liable for any losses or damages arising from your failure to protect your account credentials, or from any delayed notification to our team about unauthorized access to your account.

You are prohibited from creating or operating any duplicate, fake, or fraudulent user accounts on our platform, and we reserve the right to suspend or permanently terminate any account we reasonably suspect is being operated for fraudulent purposes, or in violation of the terms laid out in these Terms. We also reserve the right to refuse service, remove or edit content on your account, or cancel pending orders at our sole discretion, without prior notice, if we determine your account activity violates these Terms or applicable Singapore laws.

3. Product Information, Pricing and Order Acceptance

We make every effort to ensure that all product descriptions, images, dimensions, material specifications, and pricing details displayed on www.kitchenboxsg.com are as accurate and up to date as possible. However, minor discrepancies may occasionally occur due to device display calibration differences that alter the visible color of products, or rare typographical errors in posted pricing or specification data. We do not guarantee that all product content on our website is 100% error-free, and we reserve the right to correct any pricing errors or product description inaccuracies at any time, even after an order has been submitted.

All product prices listed on our website are denominated in Singapore Dollars (SGD), and are inclusive of the prevailing Goods and Services Tax (GST) applicable in Singapore, unless explicitly noted otherwise. Prices are subject to change at any time without prior notice, at our sole discretion, though any price changes will not affect confirmed orders for which we have already sent you an official order confirmation notification.

When you submit an order on our website and complete payment, this constitutes an offer from you to purchase the selected products at the listed price. Kitchen Box retains full and complete rights to accept or decline your order for any reason, including but not limited to situations where the requested product is out of stock, we identify a pricing or product specification error on our website, our team suspects the order is fraudulent, or we cannot fulfil the delivery to the address you provided. A legally binding contract of sale between you and Kitchen Box is only formed when we dispatch your ordered products and send you a dispatch confirmation email that includes your valid shipment tracking number. If we decline your order for any reason after you have completed payment, we will arrange a full refund of the charged amount back to your original payment method within 7 working days.

4. Payment Terms

All payments for orders placed on www.kitchenboxsg.com are processed through our PCI-DSS compliant third-party payment partners, which support a range of payment methods including major credit cards, debit cards, and widely used digital wallet services in Singapore. By submitting a payment request during checkout, you confirm that you are the authorized user of the selected payment method, and you authorize us to charge the full total order amount (including product costs, applicable shipping fees, and any relevant taxes or surcharges) to your chosen payment account.

We do not store full sensitive payment card data on our own internal servers, to protect your financial information from unauthorized access. However, we may retain limited non-sensitive payment reference data shared with us by our payment partners for accounting, tax reporting, and post-order dispute resolution purposes, in line with our Privacy Policy. If your payment is declined by our payment provider for any reason, our team will contact you to arrange an alternative payment method, and we will not process your order until full valid payment has been successfully completed.

5. User Conduct Prohibitions

When accessing or using www.kitchenboxsg.com, you agree that you will not:

• Use the website for any illegal, unauthorized, or unlawful purpose, or in violation of any local, state, or national Singaporean law that applies to your activities on the platform.
• Attempt to bypass, disable, or otherwise interfere with any security features of our website, including firewalls, encrypted user login systems, or anti-fraud monitoring tools.
• Upload, transmit, or distribute any malicious software, viruses, harmful code, or any other programs designed to damage, disrupt, or compromise the normal operation of our website, our server infrastructure, or the data stored on our systems.
• Copy, reproduce, distribute, publicly display, or exploit any of our website content, including product images, product descriptions, platform design layouts, text, graphics, or brand assets, for any commercial use without our explicit written prior consent. All intellectual property rights to all content published on www.kitchenboxsg.com remain the exclusive property of Kitchen Box.
• Engage in any unauthorized data mining, scraping, crawling, or similar automated data collection activities on our website, for any purpose without our prior written approval.
• Impersonate any other person, entity, or Kitchen Box staff member, or falsify your identity or account information in any way to gain unauthorized access to platform features or other users’ personal data.
• Post or submit any harmful, defamatory, obscene, offensive, or infringing content in product reviews, public comment sections, or any other public-facing areas of our website that violates the rights of any third party.

If we identify that you have violated any of the prohibitions listed in this section, we reserve the right to immediately restrict your access to our website, terminate your user account permanently, and report your activities to relevant law enforcement authorities if your actions violate applicable laws.

6. Intellectual Property Rights

All content published on www.kitchenboxsg.com, including but not limited to the Kitchen Box brand name, logos, product design assets, website source code, product photos, video content, text descriptions, graphic designs, and the full layout of our product categories, are protected by Singaporean copyright, trademark, and other intellectual property laws. You may not modify, distribute, reproduce, republish, or create derivative works based on any of our protected intellectual property content for any public or commercial purpose, without first obtaining a signed written license agreement from Kitchen Box.

You retain full ownership of the original content you post on our platform, including product reviews you submit to share feedback on your purchased kitchen organizers. By submitting such content to our website, you grant Kitchen Box a perpetual, non-exclusive, royalty-free, global license to use, reproduce, modify, adapt, publish, and display that content for business purposes including product marketing, website promotion, and customer community sharing on our platform, without requiring any additional compensation to you.

7. Limitation of Liability

To the fullest extent permitted by applicable Singaporean law, Kitchen Box, our directors, employees, partners, and operational representatives shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your purchase of our products, or any related service interactions. This includes but is not limited to damages for lost profits, lost data, business interruption, or personal property damages that exceed the total amount you have paid to Kitchen Box for the specific order or service that gives rise to your claim.

Nothing in these Terms shall operate to exclude or limit our liability for cases of proven gross negligence, willful misconduct, or death or personal injury caused directly by our actions, where such liability cannot be legally excluded under applicable Singaporean consumer protection regulations.

8. Policy Updates and Modifications

We reserve the full right to revise, update, or modify any provision of these Terms of Service at any time, at our sole discretion, to reflect changes to our operational practices, new platform features, updated legal regulatory requirements, or other business adjustments. When we make material changes to these Terms, we will update the effective date posted at the top of this page, publish a prominent notification of the changes on the homepage of www.kitchenboxsg.com, and send an alert to all registered account holders via their on-file email address at least 7 days before the revised Terms go into effect.

Your continued access to our website, placing of new orders, or use of our platform services after the revised Terms take effect will constitute your full acceptance of the updated terms. If you do not agree with the modified provisions of the revised Terms, you may choose to terminate your user account and discontinue all use of our services.

9. Dispute Resolution and Governing Law

These Terms of Service are governed by, and shall be interpreted in accordance with the laws of the Republic of Singapore. Any dispute, claim, or controversy arising out of or related to your use of our website, your product purchase, or these Terms shall first be resolved through good faith non-binding negotiation between you and our Kitchen Box support team, to reach a mutually satisfactory solution.

If the dispute cannot be resolved through friendly negotiation within 30 days after one party submits a written notice of the dispute, both parties agree to submit the dispute to the exclusive jurisdiction of the courts located in Singapore, for final resolution.

10. Contact Information

If you have any questions, concerns, or inquiries about any part of these Terms of Service, you may contact our team at any time through the following official channels:

• Official Website: www.kitchenboxsg.com
• Contact Email: mossvei@kitchenboxsg.com
• Contact Phone Number: +65 6911-8583
• Physical Mailing Address: 276 Yishun Street 22 #11-262, Singapore 760276

Our customer support team will respond to all valid Terms of Service related inquiries within 24 working hours, to help clarify any points and address your concerns. As a store built for home lovers across Singapore, we always prioritize transparent, fair, and mutually respectful interactions with every member of our Kitchen Box customer community.