Kitchen Box

Effective Date: October 28, 2026

Welcome to the official Refund and Returns Policy of www.kitchenboxsg.com, the dedicated Singapore-based kitchen storage store born from our personal quest to solve the frustrations of messy, overcrowded home kitchens. At Kitchen Box, we design and curate only sturdy, food-safe organizers that fit perfectly in small cabinets and keep kitchens tidy long-term, and this policy is built to ensure a transparent, fair shopping experience for every home lover who shops our New Arrivals, Best Selling, and Limited Deals collections. This policy clearly outlines all rules, eligibility criteria, and processes for product returns and related resolutions, and we explicitly emphasize that pure, unaccompanied partial or full refunds with no product return are not permitted under any circumstances. By placing an order on our website, you acknowledge that you have read, understood, and agreed to all the terms laid out in this policy.

1. Core Policy Principle: No “Refund Only” Requests Accepted

To ensure fairness to both our entire Kitchen Box customer community and our operational sustainability, we strictly do not approve any full or partial refund requests submitted without the physical return of the purchased product. This rule applies to all scenarios including but not limited to cases where a customer claims they no longer need the organizer, changed their mind about the purchase after the parcel was delivered, or believes the product did not fully meet their subjective expectation without a verifiable product quality defect. All customers who seek any form of monetary resolution for their order must first initiate a formal product return request, and ship back the relevant product item to our designated return address for verification before any further processing. We implement this rule because we have designed every one of our kitchen organizers to be reusable for long-term household use, and unreturned “refund only” requests create unfair costs that would eventually force us to raise prices or reduce access to our high-quality storage solutions for other home lovers in our community.

2. Return Eligibility Criteria

You may initiate a valid return request for your Kitchen Box order within 14 calendar days from the exact date you receive your product parcel, only if your returned item meets all the following requirements:

1. The product is unused, undamaged, and remains in its original resalable condition, with all original factory packaging, user manuals, accessories, and free bundled gifts intact and not discarded.
2. The product has a verifiable manufacturing defect, arrives damaged during the courier delivery process, or is not the exact item you ordered on our website. As we clearly display all product dimensions, material specs, and size guidance on every product page to help you select organizers that fit your small cabinet layout, size mismatches caused by your incorrect measurement of your cabinet space do not qualify as eligible return reasons.
3. You provide clear, unedited photos or short video proof that verifies the issue you are reporting with the product, to help our team quickly validate your return claim.

Items that are explicitly excluded from return eligibility include custom-made engraved kitchen organizers, clearance items from our final sale zone, and products that have been assembled, modified, or exposed to food stains, oil, or high temperatures that prevent us from restoring the item to its original resalable condition.

3. Step-by-Step Return Process

1. First, contact our customer support team within the 14-day return window to submit your claim. You can reach us via email at mossvei@kitchenboxsg.com, call us on +65 6911-8583, or send a written inquiry to our physical office located at 276 Yishun Street 22 #11-262, Singapore 760276. Make sure to provide your order number, the SKU name of the product you wish to return, and the photo or video proof of your product issue in your first message to speed up our review.
2. Our support team will review your return submission within 3 working days, and send you a formal return approval notice along with our official designated return warehouse address, once we confirm your request meets all our eligibility criteria. We will not accept any products shipped to addresses outside of this official notice.
3. Pack the product you wish to return securely with all original packaging and contents, then ship it to the address provided in our approval notice. You are responsible for covering the return shipping costs, unless the defect you reported is confirmed to be a factory manufacturing error, or the product was damaged by the courier during delivery to you.
4. Our warehouse team will inspect the returned item within 3 working days after we receive the parcel. If the inspection confirms your return is fully valid, you may choose between two official resolutions: an equivalent store credit that you can use for any future purchase on www.kitchenboxsg.com, or an exchange for a new identical product, or another kitchen storage item of equal value from our product collection. No monetary refund will be issued under any circumstances without the completed return and inspection process of the original purchased item.

4. Special Notes and Disclaimers

We do not accept any return parcels sent to us without prior pre-approval from our customer support team, and we hold no responsibility for lost or damaged parcels that customers send back without notifying us first. For any items lost or damaged during the return shipping process, you will need to file a claim with your chosen courier service to resolve the issue. The store credit or exchanged product issued after your valid return inspection will be processed and dispatched to you within 5 working days after the inspection is completed. For exchanged products, standard shipping lead times apply according to the delivery policy stated on our website.

If you have any questions about our Refund and Returns Policy, you can reach out to our support team any time via the contact details listed on www.kitchenboxsg.com. Our team will get back to you within 24 working hours to help address all your concerns.