Kitchen Box

Effective Date: October 28, 2026

Welcome to the official Shipping Policy of www.kitchenboxsg.com, Singapore’s dedicated kitchen storage store built from a small personal quest to fix our own messy, overcrowded home kitchens. We specialize in sturdy, food-safe organizers that fit perfectly in small cabinets and keep your kitchen spaces tidy long-term, and this policy is designed to bring you full, transparent clarity on every step of our order processing, delivery, and post-delivery arrangements, to help you receive your chosen storage pieces smoothly and hassle-free. By placing an order on our platform, you confirm that you have read, understood, and agreed to all the terms outlined in this Shipping Policy.

1. Order Processing & Confirmation

Once you complete your checkout and your payment for items from our New Arrivals, Best Selling, or Limited Deals collections is successfully verified, you will receive an immediate automated order confirmation email sent to the email address you provided at checkout. Our in-house warehouse team will begin processing your order within 1 working day after the payment is confirmed. Working days refer to Monday to Friday, excluding Singapore public holidays. We do not process or dispatch orders on weekends or official public holidays. During peak promotional periods including our seasonal Limited Deals events, order processing may take up to 2 additional working days, which we will clearly announce on the homepage of our website to keep all customers informed.

Before we dispatch your parcel, our team conducts a double quality check to make sure your selected kitchen organizer is free of manufacturing defects, all original packaging is intact, and no items are missing from your order. You will receive a second notification email immediately after your order is dispatched, which includes a unique tracking number for your shipment to let you monitor the real-time status of your delivery.

2. Delivery Coverage & Shipping Fees

At this stage, Kitchen Box provides delivery services covering all residential and commercial addresses across mainland Singapore, no matter how small or compact your living space is. We offer two flexible shipping options for customers to choose from during the checkout process to match their different needs:

• ‌Standard Free Shipping‌: All orders with a total value of SGD 60 or above automatically qualify for free standard delivery. Our standard shipping service takes 2 to 4 working days from the dispatch date to reach your provided delivery address.
• ‌Express Paid Shipping‌: For customers who need their kitchen storage urgently, you may select our express delivery service at a flat rate of SGD 5.90. This express service delivers your parcel within 1 working day after the order is dispatched.

Please note that our delivery partners will only attempt delivery to the exact address you submitted at checkout. If you need to adjust your delivery address after submitting your order, you must reach out to our customer support team before your order is dispatched; address modification requests after the parcel has been sent out cannot be guaranteed and may incur extra surcharges arranged with the courier provider.

3. Delivery Procedures & Customer Responsibilities

Our partnered courier team will make one scheduled delivery attempt to your specified address. If no one is available to receive the parcel at the time of the first delivery attempt, the courier will leave a delivery notification card at your premise, and you will be able to reschedule a re-delivery time via the courier’s official tracking portal linked in your dispatch notification email. You may also choose to collect your parcel at the nearest courier service point listed on the notification card, at no extra cost.

It is your responsibility to inspect the outer packaging of your parcel carefully before signing for receipt. If you notice obvious signs of severe external damage on the packaging that may affect the condition of the kitchen organizer inside, please mark the damage on the delivery receipt before signing, and contact our support team within 24 hours to file a follow-up report. If you sign for the parcel without noting visible packaging damage, we will assume that your order has been delivered to you in intact condition.

4. Undeliverable Parcel Management

Parcels that are marked undeliverable and sent back to our warehouse by the courier team due to incorrect address information provided by customers, repeated failed delivery attempts with no reschedule request, or refusal to accept the parcel without valid reasons, will require you to cover the full cost of return shipping and new re-delivery fees if you wish for us to resend your order. If you do not arrange re-delivery within 30 days after the parcel is returned to our warehouse, we reserve the right to process the returned items per our store regulations.

For any shipping related inquiries, you can contact our support team at any time via our contact email mossvei@kitchenboxsg.com, call us at +65 6911-8583, or send a written inquiry to our office at 276 Yishun Street 22 #11-262, Singapore 760276. Our team will respond to your query within 24 working hours to assist you with all delivery related issues.